Posted in Business Articles, Small Business Tips

6 Processes Your Cleaning Business Should Automate This Summer

mobile business automationFor a first foray into technology-supported automation, these common processes in a cleaning business are a great place to start.

Technology is an amazing tool which any business can use to begin improving efficiency, but only if the basis processes, procedures, and policies have been created to govern the decision-making that drives the systems. For a first foray into technology-supported automation, these common processes in a cleaning business are a great place to start:

1. Time Tracking

As the IRS requires you to track both job time and travel time towards calculating overtime rates (which often change weekly), time tracking is a daily task that can easily get lost in the paperwork. Some of the traditional maid service scheduling applications offer some form of field time tracking options, though you may want to consider independent time tracking apps before committing to a larger system.

2. Mileage Tracking

Because employers must pay technicians for their travel time, it’s in your best interest (and bank balance) to monitor both mileage and travel time to make sure you keep it to a minimum; that’s where mileage tracking (aka GPS tracking) applications can increase the reporting accuracy and help you keep labor costs down.

3. Blogging

Content marketing continues to dominate the SEO strength and search rankings of websites, and a weekly blog is one of the easiest ways to accomplish this. But it can be a pain to remember to stop and write and post once a week. Use a blog scheduler to help you out so that you can dedicate a smaller block of time once a month to writing and scheduling 4-5 posts for the month that support any specials or themes, and then just “set it and forget it.”

4. Social Media

As with blogs, there are many free applications that let you schedule social media posts ahead of time so that you can make that a weekly or even a monthly task. Keep in mind, though, that you’ll still need to monitor your social media sites daily to respond to comments, client contact messages, and reviews (if you have that feature enabled).

5. Email Autoresponders

If you’re using email marketing, hopefully you are using an email management system that complies with CAN-SPAM. And if you are, then check the additional features for an autoresponder option. With this, you can program an automatic response sequence when a contact hits reply to specific emails or newsletters. It’s a great way to set up and test out your first automated nurture campaign, which is a commonly used feature of larger automation systems.

6. File Sharing

The first time you bring on even a part time office staff member, you’re going to need to share information and files and programs and passwords with that person. A great way to do this without investing in an expensive and complex office network is to use an online file-sharing service, many of which are free.

In general, these are single-task solutions, which are a great way for a company in the beginning stages of bringing on cleaning technicians (time tracking and mileage tracking), launching its online presence (blogging, social media, and email autoresponders), or adding a first office staff member (file sharing).

CeCe Mikell is the Editor-in-Chief for Cleaning Business Today, coming to the cleaning industry from a 15-year career as a college professor of communication and business. She also works with several cleaning business owners on business development projects.

Originally published on June 30, 2015 at CleaningBusinessToday.com.

Posted in Business Articles, Small Business Tips

Growing with Technology: From Ledger Books to Online Bookkeeping

accounting and bookkeeping at homeAdopting a tech-based solution for your business doesn’t mean you have to abandon your back-ups.

Growing up, my family – which includes my mom’s parents and her sister’s family – took a month-long “vacation” from Sunday dinner from March 15 – April 15 every year. Why? Because my grandfather, a retired military accountant for the Veterans Administration, spread his entire tax kit out across the three dining tables in my grandparents’ home, leaving us nowhere to sit our 12-person gathering. And when my grandmother opened her business in 1982, my grandfather added her business bookkeeping and accounting to that process.

Setting the Standard: Ledger Book Accounting

He’d already spent 1 full day each month meticulously organizing, cataloging, and entering each credit and debit into a practice ledger and then, once satisfied that it couldn’t be more correct, into the official old-school ledger book by hand. But then he’d spend a full month re-tallying everything in the practice sheets, and again in the official month-to-month ledger book before embarking on his annual pilgrimage. That’s what I learned to call it as a child because he spent so much time talking loudly to God, and not always using his nice words.

That pilgrimage took him through the annually revised tax code, completing every possible permutation of deductions so that he could figure out the minimum he owed the government. You see, he and my grandmother made a magnificent business team: she analyzed consumer and market trends and selected the investments and he served as her financial backer and accountant. They always owed taxes as the end of the year but were determined to pay as little as possible.

Building on a Traditional System: First Bookkeeping Software

My grandfather’s system worked so well that he passed it along to my mother, who applied the same redundant (that’s a good thing in accounting, by the way) bookkeeping and accounting system to her business, which she sold in 2011, and continues to use as her base system for managing her own personal accounting.

But while she continued to apply those fundamental GAAP accounting systems to keep everything straight, I was able to convince her in 1996 to start using Microsoft Money to keep better track of her business’s regular bookkeeping and monthly, quarterly, and annual reporting; after all, it came free with her first box-style desktop computer and back then, no one even considered using a professional system like the early Quickbooks for home use.

That first year when she was able to turn in her year-end financials to her CPA for the business taxes, he bought her season tickets for the local college football team. Yep! It was that big a deal to him to have his business clients make the transition from all of that paper that had to again be entered by hand and calculated and corrected in his system before it could be turned into tax statements. But to receive an electronic file on that 3.25” floppy was like winning the lottery, making it easy and time efficient to run the taxes and make room for even more clients and his own business growth.

But that didn’t stop my mom from continuing in her father’s footsteps. The last and first day of each month is a tricky time to call her still and we never have family dinners then because, like her father, she spreads all of the statements and receipts out on the dining table and gets to work – every month without fail.

In 2009, when Microsoft announced that it was no longer developing or supporting Microsoft Money, well, that wasn’t a good day. And since you can no longer download the original program (there’s a replacement program), my mom spends a lot of time and energy keeping her laptop in good shape because when it goes, she’ll have to grow with it to a new accounting package.

The Value in Redundant Bookkeeping

Though she no longer does the bookkeeping for her own business, she now volunteers as the bookkeeper for several small charitable organizations. And when her laptop went kaput, she lost two years of electronic records for those organizations.

After she recovered from heart-stopping fear, she gleefully shot me – her tech-happy daughter – a big, fat “I told you so.” Naturally, I’d given her a lot of grief over keeping ledger books and doing so much work every month when she could just keep it on the computer once.

But if she hadn’t had those laboriously organized and cataloged ledger books, she wouldn’t have been able to recreate the missing two years in a new program to pass on to her successors in those organizations.

The Apple Doesn’t Fall Far

So I’ll let you in on a little secret. For all that I’ve abandoned pencil, paper, and calculator in favor of a cloud system when I do my own personal weekly reconciliation, I’ve got every statement and every receipt neatly organized in an 13-slot accordion file and tucked away in my home office. Just In Case!

 

CeCe Mikell is the Editor in Chief for Cleaning Business Today, coming to the cleaning industry from a 15-year career as a college professor of communication and business. She also works with several cleaning business owners on business development projects.

Originally published on June 16, 2015 at CleaningBusinessToday.com.

Posted in Business Articles, Small Business Tips

3 Ways You’re Doing Facebook All Wrong

Facebook marketing the right wayStop doing these three things to improve your return on engagement.

With every marketing guru adamant that a cleaning business must have a Facebook Page to facilitate growth, the internet is flooded with advice on what “to do” to get the most out of Facebook. But here are three things you want to avoid doing on Facebook if you want the best ROE (return on engagement) out of your social media strategy:

1. Stop Hashtagging on Facebook

View infographicPost view and engagement statistics show that Facebook posts without hashtags perform more than 50% better than posts with hashtags. More than that, the more hashtags you add to a Facebook post, the less likely it is to be seen. Why? Facebook has never truly embraced the hashtag from Twitter, which it sees as competition.

If you are dedicated to the hashtag, focus your social media efforts on Twitter and Instagram – but only as long as your strategy is netting you followers that you are able to send to your website and convert into customers. Just because you like hashtags and Twitter doesn’t mean your target consumers do. Make sure you play their game in their playground to make the most of your social media strategy.

2. Stop Posting Videos Directly to Facebook

It’s tempting – oh, so tempting – to take the easy route when you’ve snagged a super cool video of your techs doing something cool like hallway swimming and upload it directly to Facebook. It’s quick; it’s simple.

But it doesn’t support your online presence. Remember, the core of your online existence is your website. Everything else you do online – on any social media platform, on review sites, with lead generators, with contests – must lead your prospects to your website (where presumably you have great sales conversion calls to action).

So when you post a video straight to Facebook, you lose the opportunity to drive traffic to your website or otherwise boost your SEO. Instead, take the extra time – literally minutes – to post that video to your company YouTube channel (which you’ve connected to your website); that way you can add a card to your video, program in some keywords and phrases, and make it searchable – independent of your share to Facebook, which is still an awesome idea!

3. Stop Posting ONLY About Cleaning

Cleaning may be the only thing you think about and talk about during the business day, but it’s not likely to be the only interest in your life. The same applies to the community of followers and fans you’re trying to grow and cultivate through your social media channels. So make sure your posts appeal to all of the aspects of life of your most common target markets.

If you’re currently shooting in the dark with your topics or are posting exclusively on cleaning topics, consider this strategy: make a list of the 10 most common features of the majority of your current clients: have pets, have kids, military families, sports fans, stuff like that. Make that your 2-week rotational pattern for your daily posts. When followers see you connecting with something they care about, that’s when they Like, Comment, and Share posts, and that’s what you’re looking for in your ROE (return on engagement).

When you use the information at your fingertips to take stronger control of what you can do to create a fan following, you’ll see a higher ROE. And then you’ll be better able to connect your ROE and your ROI as the connections between community engagement and sales becomes clearer.

CeCe Mikell is the Editor in Chief for Cleaning Business Today, coming to the cleaning industry from a 15-year career as a college professor of communication and business. She also works with several cleaning business owners on business development projects.

Originally published on June 11, 2015 at CleaningBusinessToday.com.